Privacy and
Information Management

Protecting Your Business and Your People

Expert Privacy, Access, and
Information Solutions

Information and information systems are at the heart of everything you do. Yet it might feel like information manages you more than you manage it. Working across diverse sectors, including public, private, and non-profit organizations, Cenera can help you tackle all your complex privacy, access, and information management needs.

Protecting Your Information

We can help:

  • Identify and prioritize your information risks

  • Position your organization to embrace a rapidly changing information future

  • Ensure compliance with information laws and regulations

  • Respond expertly and quickly to information access, privacy, and security incidents

  • Improve retrieval and use of your information resources

  • Do right by your employees, customers, and clients

  • Protect your reputation and brand

Privacy and Information
Security

You are responsible for the personal information your organization manages. Cenera can help you stay one step ahead of privacy pitfalls. Our experts develop privacy and security policies and information management procedures and provide technical advice to help you close the gaps and meet legislative requirements. Solutions include:

  • Privacy Gaps Assessment

  • Information Security Assessment

  • Privacy Impact Assessment (PIA)

  • Information Management System Assessment and Design

Access and
Privacy Training

In Canada, public bodies and private sector organizations must comply with some kind of access to information and privacy legislation. However, effectively understanding the full scope of an access and privacy program can be a massive undertaking. Cenera’s expert training accelerates awareness, learning and expertise, helping take the guesswork out of access and privacy. We offer open-registration courses as well as in-house onsite or virtual sessions. Training covers how and why you must:

  • Respond to right of access requests for your public body information

  • Handle personal and confidential information responsibly

  • Prevent and respond to information security incidents

Privacy Advisory Support

The team at Cenera knows the ins and outs of privacy laws and frameworks, and provides trusted advice when you need it most. We help organizations safeguard information and manage privacy issues, while mitigating operational, legal, and reputational risks. Cenera’s on-demand Privacy Advisory Services include:

  • Access request processing

  • Policy review and development

  • Privacy breach response and investigation

  • Support for FOIP, PIPA, PIPEDA, ATIP, and HIA compliance

Information Management and Governance Systems

Controlling information is a tough job. Businesses often try to solve information problems with quick fixes or expensive tools. But Information Governance is more than just gathering all your information in one place. At Cenera, we create customized systems for managing and governing your information to meet both your specific business needs and regulatory rules.

  • Business Functions Analysis

  • Information Management Policy

  • Information Organization, Storage, Retrieval and Retention

  • Records Management Implementation, Training, and Change Management

  • ECM, EDMS, SharePoint Requirements and Implementation

  • “We have received high quality services and support from Cenera’s Privacy and Information Management services. Their ability to problem-solve amongst their team members and with our organization, throughout the course of our projects, and ongoing consultation shows their commitment to staying at the forefront of industry developments. Although the development of a privacy program can be overwhelming, Cenera took the time to ensure understanding and provided comprehensive information for program success.”

    McMan Youth, Family & Community Services Association – South Region

  • “Cenera has been excellent to work with and very responsive to our needs, ensuring our policies are developed, our team is trained on access and privacy protocols, and our responses to requests are handled promptly and professionally. Having Cenera’s support in navigating increasingly complex data governance issues has eased many of the pressures and challenges our team was facing.”

    Nancy Hughes, Vice-President and Chief Operating Officer at Bethany Care Society

  • “I have had the opportunity to work closely with Cenera over the past 4 years, developing a stronger appreciation for privacy laws in Alberta. Cenera has been instrumental in assisting our organization to develop various policies and procedures around FOIP specific to department needs within the organization. In addition, we engaged the services offered by Cenera to conduct multiple, department specific training sessions to address gaps that were identified to ensure compliance with the FOIP Act. The Cenera team is extremely engaging and passionate about what they do, you’re not just a client to them. They are very responsive to customer needs and strive to ensure that the customer feels supported and confident in decision making processes.”

    Valerie Norris-Kirk, Deputy City Clerk, City of Grande Prairie

Privacy and Information Management doesn’t have to be confusing.