Rebuilding After A Workplace Investigation

You just completed a Workplace Investigation. Now you, like so many others at this stage, are left wondering: “What’s next?”

A Workplace Investigation is, at times, a necessary step to ensure a safe and respectful work environment. However, it can also leave those in the workplace feeling troubled and uncertain. The period after an investigation is a crucial time for an organization and its employees to take proactive steps to rebuild trust and provide reassurance that workplace safety is a priority.

In this blog, Cenera’s team of experienced consultants share five essential tips to help your team move forward in the wake of an investigation and work toward restoring a healthy workplace environment. 

Tip 1: Transparent Communication

After a workplace investigation, it's imperative to communicate openly and transparently on a need-to-know basis of course, with the parties of the complaint, as well as with team members who may have been affected. Bear in mind, it is essential that in line with your legislative obligations, you make every effort to protect the privacy of the people involved.

Address the situation honestly and clearly, acknowledging there was an investigation and emphasizing your organization's commitment to a safe and respectful workplace. Reiterate your company's values and policies that promote respect, equality and a positive work environment. These actions may seem simple but go a long way toward reducing uncertainty and anxiety — not to mention it can rein in the rumour mill. Ensure your employees have a clear understanding of any initiatives being taken to prevent similar issues in the future. 

Transparent communication fosters trust by demonstrating that your organization is willing to address challenges openly and head on. Encourage your employees to ask questions, provide them with feedback and truly listen to their concerns. This offers assurance that their opinions are heard, valued and will be taken into consideration as the organization moves forward. 

Tip 2: Rebuild trust through actions

Actions speak louder than words, especially when it comes to rebuilding trust after a workplace investigation. Ensure that appropriate actions are taken based on the investigation's findings and recommendations. Hold accountable those responsible for any misconduct and take corrective measures to prevent recurrence. This could include training programs, individual coaching, policy reviews and/or a commitment to making changes toward creating a more inclusive and respectful workplace culture. 

Transparency and consistency in implementation are key. Employees need to see that their organization is actively working to create a better workplace and is committed to preventing future incidents.  

Tip 3: Provide employee support and counselling 

Workplace investigations can be emotionally challenging for everyone involved, whether they are the Respondent, the Complainant, a witness or other team members. In your preparations for a workplace investigation and afterwards, it’s helpful to ensure appropriate support systems are in place for any employees who may need emotional support or counselling during and following the investigation. Provide information about those resources to all affected employees, including details on your Employee Assistance Program (EAP), external counselling services or other support mechanisms.  

Ultimately, your organization should encourage a culture where seeking help is normalized, as is caring about the well-being of your employees. By offering support during difficult times, you demonstrate empathy and reinforce the message that your organization values its people.

 Tip 4: Invest in training and education 

Moving forward, invest in continuing education and training sessions that focus on developing and maintaining a respectful and safe workplace. This can include workshops and programming that address topics like diversity, equity and inclusion, conflict resolution, communication skills, and understanding workplace policies.  

By educating your employees on how to recognize problematic behaviour, you empower them to report it and actively contribute to a positive work environment. This training helps create awareness and boosts skills, equipping staff with the tools they need to build a healthier, respectful and equitable workplace.  

Tip 5: Foster team resilience

After a workplace investigation, it will be crucial to encourage team building and foster a renewed sense of community within the organization. This can be achieved through team-building activities, team meetings and open discussions. By empowering employees to develop strong interpersonal relationships within teams, you can in turn help restore a positive workplace, improve the lines of communication and prevent future conflicts.  

Promote a sense of shared goals and values, zeroing in on the importance of teamwork and collaboration. Employees who feel seen, heard, understood and supported by their colleagues and organization will also feel they belong to a healthier workplace culture overall.  

Navigating the aftermath of a workplace investigation can be challenging, but with proactive interventions and a commitment to transparency, communication and action, your organization will rebuild trust and foster a safe and inclusive workplace. Prioritize employee well-being, education and team collaboration, and you’ll find you are moving forward with confidence, building a stronger workplace for everyone.  

Our workplace Investigators and HR Consultants offer a wealth of experience to help manage before, during and after a workplace investigation. Contact us today to learn more.