Case Study: Data Governance Driving Value in Long-Term Care

Written By Joan Dunlop

Case Study: Data Governance Driving Value in Long-Term Care

As one of the leading providers of seniors’ services and affordable housing in central and southern Alberta, Bethany Care Society has worked hard to serve long-term care residents and persons with disabilities for over 70 years. However, with new and emerging digital tools, increasingly complex regulatory environments, and privacy and security risks on the rise, the leadership team recognized that an effective data governance and security strategy was crucial for longevity and future growth.

The Challenge

Bethany Care Society required external support to navigate the information management, privacy, and data governance landscapes. With limited in-house privacy expertise and very little capacity to implement and manage a strategic program, it became apparent that processing access requests, safeguarding resident data, keeping up with legislative requirements, all while ensuring compliance was too complex to handle alone.

The Solution

Cenera developed and implemented a robust Access and Privacy Compliance Program, tailored to Bethany Care’s business needs.

  • Wrote privacy policies and procedures that comply with legislative requirements

  • Completed a comprehensive Privacy Impact Assessment (PIA)

  • Generated a process for responding to access requests for personal and health information

  • Identified security threats and recommended mitigation strategies

  • Produced a privacy breach response plan

  • Facilitated training and change management to support good access and privacy management

As circumstances change, regulations develop, and threats to data security evolve, Cenera’s privacy and information management experts continue to provide ongoing support to the Bethany Care Society in an advisory role.

Client Benefits

  • Ongoing high-level regulatory expertise on access, privacy, compliance and legislation

  • Safe, effective, and compliant policies and procedures

  • Faster response times to reviews, audits, privacy breaches, and investigations

  • Increased efficiencies when processing access requests for personal and health information

  • Protection from regulatory sanctions, monetary penalties and reputational damage

  • Increase in in-house access and privacy expertise

“Cenera has been excellent to work with and very responsive to our needs, ensuring our policies are developed, our team is trained on access and privacy protocols, and our responses to requests are handled promptly and professionally. Having Cenera’s support in navigating increasingly complex data governance issues has eased many of the pressures and challenges our team was facing.”
– Nancy Hughes, Vice-President and Chief Operating Officer at Bethany Care Society

If you’re drowning in access requests and other responsibilities under legislation, Cenera can help you develop a comprehensive information management, governance, privacy and compliance program.

Why risk a mistake? Talk to us.

P: 403.290.0466
E: info@cenera.ca

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Joan Dunlop

With a powerful combination of privacy and information management expertise, Joan is an engaging speaker, dynamic motivator, and trusted advisor. Known for her infectious enthusiasm, Joan makes access and privacy legislation accessible, understandable and engaging. She is skilled at clarifying obligations, balancing protection of personal information with the need for transparency and access. A Partner with Cenera, Joan leads teams in Privacy and Information Management, a path inspired by her work administering the Alberta Freedom of Information and Protection of Privacy (FOIP) Act for a large public body. She provides advisory services, conducts Gaps and Privacy Impact Assessments, leads training and is a self-proclaimed policy geek. Joan’s background and experience also positioned her well to lead Cenera’s Workplace Investigations (WI) Practice. She created Cenera’s WI process, trains and supervises the Investigation Team, and leads workplace investigations for public and private sector organizations of all sizes. Joan holds a BA in Political Science from the University of Regina, a law degree from the University of Saskatchewan, and is a certified Master of the Canadian Institute of Access and Privacy Professionals. She is passionate about community work, frequently volunteering with Canadian Blood Services, The United Way of Calgary, Rotary International (Calgary South) and the Canadian Diabetes Association (Calgary Chapter).


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