Job Opportunity

The Salvation Army – Canada and Bermuda Territory

Shelter & Community Ministries Director

Medicine Hat, Alberta

Project #3068

The Salvation Army – Canada and Bermuda Territory

Position Overview

The Shelter & Community Ministries Director provides oversight and support for the Community Ministries and Centre of Hope shelter. The incumbent provides leadership by directing and coordinating program matters. The role ensures programs and funding agreements meet various stakeholders’ expectations. The incumbent reports directly to the Area Commander to seek alternate funding sources, write funding proposals, and develop innovative service delivery models.


Program and Service:

  • Oversee all aspects of the respective program operations in accordance with the mission and values of The Salvation Army (TSA) and, where applicable, inline with funder and TSA goals and expectations. This will include reviewing program effectiveness, supporting staff to meet the diverse needs of clients, ensure the necessary policies and protocols are developed and maintained, resolving concerns/issues.
  • Support the shelter manager to make effective decisions based on occurrence reports in keeping with The Salvation Army’s policies and procedures, seeking input from the Community Ministries Officer as required.
  • Plan, develop and revise policies, protocols and day-to-day operating policies for program areas in compliance with government and The Salvation Army Standards including accreditation requirements.

Human Resources:

  • Ensure appropriate staffing and development of staff through orientation, training, performance management, staff meetings and/or one-on-one meetings.
  • Promote a safe work environment by ensuring all staff are aware of emergency procedures and are prepared to implement them immediately as necessary. In the event of a workplace injury or illness, ensure proper procedures are followed for conducting appropriate incident investigations.
  • Work with the Shelter Manager, and Community Resource Centre Manager to develop and implement frameworks and approaches that promote staff engagement and retention, ensuring that staff engagement starts with the on-boarding/probationary period.


  • Ensure that the program services meet contractual, legal and accreditation standards. Liaise with TSA Medicine Hat leadership and external community resources, attend funder forums, build community partnerships, and preparation of reports and /or proposals. The collection of data and incident reports, daily and monthly statistics and tracking staff hours and schedules.
  • Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Candidate Profile

*NOTE: For some jobs, you may be required to provide validated educational documentation.


  • Completed a post-secondary University Degree in social work or equivalent education.
  • Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.


  • Minimum of five (5) years but less than seven (7) years of prior related experience, including experience in a shelter setting, experience in supervision, leadership, coaching, and motivating staff, and working with marginalized clientele.

Alternative combinations of education and experience may be considered.

Required Skills/Knowledge:

  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled.
  • Supervisory/management skills and the ability to lead coach and motivate.
  • Provide necessary resources, supports and training to program staff.
  • Adhere to all Salvation Army policies, directives, and operating guidelines.
  • Demonstrated strong work ethic and a willingness to learn and be flexible in the face of change.
  • Strong interpersonal, time management and oral and written communication skills.
  • Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
  • Demonstrate a high level of integrity, good judgement, and ability to maintain appropriate confidentiality.
  • Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Develop new and unique ways to improve the community-based programming and to create new opportunities.
  • Strong working knowledge of MS Office and Outlook.
  • Occasional travel within Medicine Hat.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • Valid Criminal Records Check; Vulnerable Sector Screening
  • A valid driver’s license and clean drivers abstract
  • Completion of TSA’s online Armatus Abuse Training and required Health and Safety training

The Salvation Army requires all employees to be fully vaccinated against COVID-19 and provide proof of full vaccination. The Salvation Army will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province/territory of employment.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Additional Information

For additional information please contact the undersigned and/or forward your cover letter and résumé, quoting Project #3068, to:

Tomoya Ouchi, RPR
Executive Search Consultant
Cenera Inc.
Phone: 403.294.3784
Toll Free: 800.387.8797
Submit your Resume

E-mail responses are preferred so as they can be electronically added to our database. By applying to the position of Shelter Director, you are providing us with permission to review your résumé and to share your background with this specific client only.  In relation to future Searches, we assure you that the information you provide will be treated in the strictest confidence.  We would like to retain your résumé in our database and would contact you when other opportunities arise.

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1100, 1015 – 4 Street SW
Calgary, Alberta,  T2R 1J4
(403) 290-0466