Job Opportunity

Shelter Director (#3068)

Medicine Hat, Alberta

(Temporary, Full Time)

The Salvation Army Alberta

Position Overview

The Shelter Director provides oversight and support for the Centre of Hope. The incumbent provides leadership by directing and coordinating program matters. The Shelter Director ensures programs and funding agreements meet various stakeholders’ expectations. The incumbent works with the Area Commander to seek alternate funding sources, write funding proposals, and develop innovative service delivery models.


Program and Service:

Oversee all aspects of the program operations in accordance with the mission and values of The Salvation Army (TSA) and in line with funder and TSA goals and expectations. This will include reviewing program effectiveness, supporting staff to meet the diverse needs of clients, ensure the necessary policies and protocols are develop and maintained, resolving concerns/issues.

Human Resources:

Ensure appropriate staffing and development of staff through orientation, training, staff meetings and/or one-on-one meetings. Promote a safe work environment.


Ensure that the shelter services meet contractual, legal and accreditation standards. Liaise with TSA Medicine Hat ministries and external community resources, attend funder forums, build community partnerships, and preparation of reports and /or proposals.

Candidate Profile

Education, Qualifications and Certifications:

  • Completed a post-secondary University Degree in social work or equivalent education.
  • Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.

Experience and Skilled Knowledge Requirements:

  • Minimum of five (5) years but less than seven years of prior related experience, including experience in a shelter setting, experience in supervision, leadership, coaching, and motivating staff, and working with marginalized clientele.

Alternative combinations of education and experience may be considered.

Skills and Capabilities:

  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled.
  • Supervisory/management skills and the ability to lead coach and motivate.
  • Provide necessary resources, supports and training to program staff.
  • Adhere to all Salvation Army policies, directives, and operating guidelines.
  • Demonstrated strong work ethic and a willingness to learn and be flexible in the face of change.
  • Strong interpersonal, time management and oral and written communication skills.
  • Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
  • Demonstrate a high level of integrity, good judgement, and ability to maintain appropriate confidentiality.
  • Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Develop new and unique ways to improve the community-based programming and to create new opportunities.
  • Strong working knowledge of MS Office and Outlook
  • Occasional travel within Medicine Hat.

Conditions of Work: This is a temporary job for 12 months. The Shelter Director is expected to work some extended hours as well as some early mornings, evenings, and weekends to meet the demands of the position. As such, ability to be flexible in work hours and willingness to adjust hours of work to meet work demands is a requirement of the job.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean drivers’ abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

Additional Information

For additional information please contact the undersigned and/or forward your cover letter and résumé, quoting Project #3068, to:

Tomoya Ouchi, RPR
Senior Consultant
Cenera Inc.
Phone: 403.294.3784
Toll Free: 800.387.8797
Submit your Resume

E-mail responses are preferred so as they can be electronically added to our database. By applying to the position of Shelter Director, you are providing us with permission to review your résumé and to share your background with this specific client only.  In relation to future Searches, we assure you that the information you provide will be treated in the strictest confidence.  We would like to retain your résumé in our database and would contact you when other opportunities arise.

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1100, 1015 – 4 Street SW
Calgary, Alberta,  T2R 1J4
(403) 290-0466