Job Opportunity

Executive Director (#3063)

The Salvation Army Alberta

Position Overview

Community Services (Calgary) exists to combat homelessness and its effects through transformational services. The Executive Director provides innovative Christian leadership in the administration of a large, complex Social Ministry Unit in the Canada & Bermuda Territory. The incumbent provides vision and direction for all business and program ministry matters to strengthen the integrity of mission, efficacy of services, stewardship, and advocacy for clients and beneficiaries as part of the solution to homelessness. Focus areas include programming, operations and standards, government funding, community outreach, finance, property, and human relations (including labour relations where applicable) in order to enhance capacity, accountability, effectiveness, and relevance of the MU and The Salvation Army’s mission in the community. The Executive Director partners with expert business support available through Divisional (DHQ) and Territorial headquarters (THQ) to ensure Territorial standards and resources are aligned in service to advance the mission.


  1. Strategic Program Development and Service Delivery:
  • Lead the development of the MU Strategic Plan with support from DHQ/THQ social ministry leaders and consultants and aligned to Territorial strategic priorities, securing the necessary buy-in and approval of the DHQ Executive/Finance Boards.
  • Develops long-term strategic initiatives and action plans including asset assessment, asset deployment, resource requirements and training plans that provide service excellence and reflect community alignment, best practice, financial viability and sustainability for the facilities; report to various Boards.
  • Ensure that TSA mission, vision, values and service philosophy are articulated and pervasive within the culture of the facilities.
  • Ensure a spiritual dynamic to all programming and services, including spiritual development.
  • Initiate, maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders; represents TSA at decision-making tables in the sector.
  • Monitors and ensures consistency in case management systems and practices.
  • Oversee all program operations and develop proposals to identify and pursue opportunities to enhance program delivery and create new services as needed by seeking new government funding sources in consultation with Divisional and Territorial headquarters.

2. People Management and Human Relations:

  • This position reports directly to the Area Commander, Divisional Headquarters, Alberta & North
  • Grow, develop and coach the senior management team to meet client needs, increase organizational effectiveness and continuous quality improvement related to programs and services, thus inspiring these leaders to do the same for their direct reports.
  • Lead, in partnership with HR and direct reports, the enhancement of the employee and volunteer experience to promote mission growth, staff engagement and retention – including intentional hiring, orienting, training, evaluating, rewarding, disciplining and terminating with care to build a work environment of trust and outcomes aligned to Territorial standards.
  • Ensure effective human relations practices are in place in consultation with HR Partners (Field HR Director and Divisional/Territorial HR), including that clients are treated with dignity and that any concerns with abuse are handled following The Salvation Army’s territorial abuse policy.
  • Build innovative partnerships and collaborative ways of working to support the cross-fertilization of information, knowledge, and skills across departments and Ministry Units.
  • Support an on-going succession plan for all departments and Ministry Units; monitor effectiveness of plans, ensuring that identified staff receive the necessary coaching, training, and other related opportunities and supports to promote career advancement.
  • Ensure compliance with all legal and workplace policies and practices, including reporting, acting on incident reports and dealing constructively with complaints.

3. Financial Management and Administration:

  • Establish, maintain and adhere to the ministry unit budget in compliance with operating and administrative guidelines.
  • Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders.
  • Liaise with DHQ to negotiate contracts and renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources.
  • Provide direct supervision to the Finance partner; and in their absence within the ministry units, analyzes statistical and financial reports for the purposes of strategic planning, funding negotiations and reports to the Divisional Finance Board.
  • Provide direction, advice and guidance to the management team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.
  • Establishes and maintains Community Boards/Councils, recruiting members, setting agendas, taking minutes, and following up on actions arising from meetings.
  • Oversees or directly manages all property transactions, development, and inventory for the ministry unit, supported by DHQ/THQ expert resources.
  • Ensures the property is inspected, maintained and in compliance with licensing standards including buildings, grounds, equipment, furnishings, and assessing capital needs.

4. Governance – Policies, Procedures and Best Practices:

  • Ensure compliance with Territorial standards and best practices, policies and legal requirements, reflecting the economic, service, business and mission environment of The Salvation Army.
  • Ensure that all policies, procedures, and protocols are up to date and meet all compliance requirements; review policies, procedures and management files annually and as needed.
  • Ensure all Ministry Units and departments are prepared for accreditation, audits, etc. and that ministry unit staff are trained in and compliant with best practices and standards.
  • Liaise with Divisional Headquarters, THQ consultants and external agencies/associations on behalf of the facility and its staff.
  • Report significant risk management occurrences to DHQ, THQ and insurance, where applicable
  • Ensure the establishment and maintenance of the agency procedures to achieve compliance in all aspects relating to Salvation Army policies, procedures and all applicable federal and provincial legislation.

5. Health and Safety:

  • Identify and implement effective practices for risk management to ensure workplace safety for beneficiaries and staff, minimizing liability and enhancing/upholding the reputation of the Army.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Ensure that the equipment, materials and protective devises as prescribed and regulated (OHSA) are provided and maintained in good condition.
  • Ensure that proper procedures are followed in the event of a workplace injury or illness and that incident investigations are conducted in a timely and responsive manner.

Candidate Profile

Education, Qualifications and Certifications:

  • Requires completion of an undergraduate University degree in an appropriate field.
  • Post graduate specialized certification or training related to Social Services, including non-violent crisis intervention.
  • Completion of an MBA or MSW is a strong advantage.

Experience and Skilled Knowledge Requirements:

  • Seven to 10 years prior related experience, including supervisory, financial and business management, program and social service management experience.

Skills and Capabilities:

  • Planning: proficiency in strategic planning, program development and evaluation.
  • Negotiation: successful track record of funding application/negotiation, program administration financial development; ability to build long-term contracts, arrangements and relationships.
  • Operational/Service Management: sets clear standards and practices to deliver quality care and service in accordance with accreditation process, intended ministry outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; builds and leverages collaborative networks in service to the mission.
  • Communication: excellent communication skills (verbal/written); able to relate easily to a diverse team of staff and clients; communicates with integrity, authenticity and transparency to inspire confidence and optimism; maintains trust and confidentiality; strong skills in MSOffice 365 (Excel, TEAMS, Word, PPT) to prepare/present information with impact to influence others.
  • Managerial leadership: Leads with effective change management, organizational development, and staff engagement principles in order to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with communitybased organizations; experience with managing in a unionized work environment (as applicable).
  • Financial management: Proven experience in developing proactive working relationships with government funder(s), and other funding opportunities; strong financial acumen in analyzing and reporting on business/financial health and risks; excellent analytical and mathematical skills;
  • Personal Attributes: Ability to multi-task within a high-pressure environment; known for integrity as well as political acumen; demonstrates a creative mindset and belief in ongoing learning and development; ability to work within the mandate of The Salvation Army’s Mission, Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity and inclusion.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean drivers’ abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

Additional Information

For additional information please contact the undersigned and/or forward your cover letter and résumé, quoting Project #3063, to:

Tomoya Ouchi, RPR
Search and Recruitment Consultant
Cenera Inc.
Phone: 403.294.3784
Toll Free: 800.387.8797
Submit your Resume

E-mail responses are preferred so as they can be electronically added to our database. By applying to the position of Executive Director, you are providing us with permission to review your résumé and to share your background with this specific client only.  In relation to future Searches, we assure you that the information you provide will be treated in the strictest confidence.  We would like to retain your résumé in our database and would contact you when other opportunities arise.

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Calgary, Alberta,  T2R 1J4
(403) 290-0466