Job Opportunity

Director, Human Resources (#3060)

Our Client – Canadian Mental Health Association – Calgary Region

About Canadian Mental Health Association – Calgary Region (CMHA Calgary)

CMHA Calgary is part of Canada’s most established national mental health organizations, the Canadian Mental Health Association. CMHA facilitates access to resources people require to maintain and improve mental health and community integration, build resilience and support recovery from mental illness and addiction.

CMHA Calgary builds awareness and provides education and support for individuals and families living with mental health and/or addiction concern, or a loss by suicide. We provide community-based support programs, including post discharge/supportive living, street outreach, suicide bereavement and family support counselling therapy, and peer support programs for families and individuals. We work closely with other community organizations to assist in bridging gaps in the mental health care system and facilitate access to important services and resources. CMHA Calgary strives to improve public understanding of mental health conditions at home, in the community and in the workplace through community education, influencing policy and mental health awareness initiatives.

The Opportunity

Responsible for supporting CMHA’s mandate and strategic direction through the provision of a continuum of human resource strategies, supports and services. Reporting to the Executive Director, this position develops, manages and leads programs designed to provide comprehensive Human Resources and Occupational Health and Safety structure for the organization and to attract, engage and retain a high performing, wellness oriented workforce consisting of both paid staff and volunteers.


The Director, Human Resources will be responsible for creating and implementing a strategic human resources framework and providing leadership, advice and direction on all areas of human resources including workforce development, organizational learning and development, performance development, workplace relations, workplace wellness and policies and procedures.

Workforce Development

  • Develops and implements creative recruitment strategies according to agency program and service requirements and consistent with organizational culture.
  • Ensures standardized and equitable recruitment and hiring processes for staff and volunteers.
  • Assists and advises managers through the recruitment process.
  • Recruits, screens, and helps to place Agency volunteers in appropriate programs.
  • Coordinates agency employee and volunteer on-boarding and orientation.
  • Coordinates an annual review of all approved position descriptions for staff and volunteers.
  • Coaches program staff in training, supervision, and evaluation of volunteers.
  • Advises managers on professional development planning and monitors implementation and impact.
  • Supports succession planning throughout the organization.
  • Coordinates practicum student placements.

Organizational Learning and Development

  • Develops and oversees the process of organizational development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
  • Identifies and monitors the organization’s culture so that it supports the attainment of the agency’s goals and promotes employee engagement.

Performance Development

  • Leads the design and implementation of performance development and management systems including performance development plans, employee development programs, new employee agreements, quarterly coaching/review discussions, real time coaching, learning and development planning, and annual reviews including criteria for salary increases.
  • Develops and implements Employee Engagement Strategy, survey, and action plan.
  • Establishes wage and salary structure, pay policies, and oversees the variable pay systems within the organization.
  • Leads competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
  • Requests that volunteers evaluate and provide feedback on their volunteer experience at CMHA.
  • Keeps Executive Director informed of significant organizational issues that may be barriers to the achievement of Agency goals.

Workplace Relations

  • Identifies strategies and practices designed to maintain positive workplace relations and a high level of employee and volunteer morale and motivation.
  • Facilitates resolution to employee or volunteer concerns in accordance with CMHA policy and procedure.
  • Leads workforce investigation procedures.
  • Advises Executive Director and managers on employee recognition strategies.
  • Advises program staff on volunteer recognition strategies and arranges recognition of volunteers through special events and tokens of appreciation.
  • Conducts exit interviews with employees and volunteers who leave the agency and summarizes results semi-annually.

Workplace Wellness

  • Develops, recommends, and promotes programs for employee wellness and work-life balance.
  • Support a culture of workplace wellness and safety through leadership and role modelling.

Policy, Planning, Monitoring and Reporting

  • Responsible for annual Human Resources operational plan in accordance with CMHA’s operational planning framework and strategic priorities.
  • Provides quarterly reporting updates on the operational plan.
  • Monitors results of the Human Resources programs for staff and volunteers and ensures continuous improvement of services in order to achieve desired outcomes.
  • Ensures controls and measures are in place to maintain adherence of operational policies and procedures.
  • Undertakes a biannual audit of CMHA’s compliance with the Canadian Code of Volunteer Involvement
  • Remains current with employment legislation and industry best practices.
  • Manages personnel policy framework as it applies to staff and volunteers.
  • Develops and maintains HR management systems including electronic employee filing, electronic payroll and timekeeping.
  • Develops HR outcome metrics, maintains statistical data and prepares quarterly/annual reports.
  • Develops an HR delegation of authority with the Director, Finance.
  • Researches benefits packages and designs best in benefits package for CMHA-C.

Candidate Profile

As an ideal candidate, you posses the following education, experience, skills and abilities:

  • Degree in Human Resources, Business, or other related discipline plus a minimum of five years’ experience in progressive leadership experience in Human Resources positions; an equivalent combination of education and experience may be considered.
  • A CHRP designation is required.
  • Experience or training in labour relations, employment standards and labour trends and workforce investigations procedures.
  • Experience in recruiting, performance development and management, and resource planning.
  • Strong interviewing and coaching skills.
  • Excellent verbal and written communication skills.
  • Strong planning and organizational skills.
  • Demonstrated ability to develop and lead Human Resources initiatives.
  • Experience working with volunteers.
  • Familiarity with the Canadian Code for Volunteer Involvement.
  • High level of initiative and self-motivation.
  • Sound judgement and the ability to work independently and as part of a team.
  • An interest in lifelong learning along with empathy and insight.
  • Self-awareness and self-management.

Additional Information

For additional information please contact the undersigned and/or forward your cover letter and résumé, quoting Project #3060, to:

Tomoya Ouchi, RPR
Search and Recruitment Consultant
Cenera Inc.
Phone: 403.294.3784
Toll Free: 800.387.8797
Submit your Resume

E-mail responses are preferred so as they can be electronically added to our database. By applying to the position of Director, Human Resources, you are providing us with permission to review your résumé and to share your background with this specific client only.  In relation to future Searches, we assure you that the information you provide will be treated in the strictest confidence.  We would like to retain your résumé in our database and would contact you when other opportunities arise.

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1100, 1015 – 4 Street SW
Calgary, Alberta,  T2R 1J4
(403) 290-0466